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Terms of Service

1. Agreement to Terms

By using KilloWash's services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

KilloWash provides laundry, washing, steam ironing, and dry cleaning services through WhatsApp. Services include doorstep pickup, professional garment care, and delivery.

3. User Eligibility

You must be at least 18 years old or have parental consent to use KilloWash services. You are responsible for maintaining accurate information on your account.

4. Booking and Cancellation

Booking: Bookings can be made through WhatsApp. Once confirmed, you will receive a pickup schedule.

Cancellation: Cancellations must be made at least 24 hours before scheduled pickup. Cancellations within 24 hours may incur a fee.

5. Payment Terms

Payment is due after service completion. KilloWash sends a secure payment link via WhatsApp.

All prices are subject to change without notice. Current pricing will be provided on booking.

6. Garment Care and Liability

KilloWash uses professional, fabric-safe processes. However, we are not responsible for:

  • Pre-existing damage or defects in garments
  • Damage from neglected care instructions
  • Loss or damage due to customer negligence
  • Items left unclaimed after 30 days

7. Prohibited Items

Please do not include items with:

  • Sharp objects or weapons
  • Valuables (jewelry, wallets, etc.)
  • Chemicals or hazardous materials
  • Prohibited or illegal items

8. User Conduct

Users agree not to:

  • Harass or abuse staff members
  • Provide false information
  • Attempt to defraud or deceive us
  • Violate any applicable laws

9. Limitation of Liability

KilloWash shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

10. Changes to Terms

KilloWash reserves the right to modify these terms at any time. Changes will be posted on our website and via WhatsApp notifications.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India.

12. Contact Us

For questions about these terms, please contact us at support@killowash.shop or message us on WhatsApp.

Last Updated: February 12, 2026

By continuing to use KilloWash, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.